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Common queries answered
Frequently asked Questions
How Long Will It Take for My Order to Arrive?
Same-day delivery for orders in Perth.
Rest of Australia: Delivery typically takes 2-3 business days. And 2-4 days for remote areas. If you share your postal code, our support team can provide a more accurate delivery timeline for your address.
I Have Placed An Order, When Will The Package Be Shipped?
Orders are processed within 24 hours from Monday to Friday. Once your order is dispatched, you will receive a tracking number to locate your parcel.
I Received A Faulty Vape Product, Do You Have A Warranty Policy?
We offer a 30-day warranty policy from the date of purchase. Please contact our customer service with details about the item and its problems. Any additional information such as pictures or videos would be helpful for us to provide an effective solution.
Can I Change The Shipping Address Or Modify My Order Items?
If your item has not been sent out yet, you can still contact us to change your address. However, once your parcel has been shipped, you can redirect it on the tracking page. If you are unable to resolve this on your own, please feel free to contact us.
What do I do if I entered an incorrect shipping address?
Get in touch as soon as you can to correct the address before the order has been sent out.
My Order Was Lost Or Something Is Missing.
Please contact our customer service with the tracking number or pictures of the parcel so that we can initiate an investigation and resolve the issue promptly. If it is confirmed that something is missing or lost, we will resend the items as soon as possible.
Is The Parcel Discreetly Packaged?
All our packaging is discreet to ensure your privacy.